Terms & Conditions

By accessing, using, or registering with ThePokie, you (“you,” “your,” or the “Player”) agree to be bound by these Terms and Conditions, our Privacy Policy, our Responsible Gambling Policy, and any other rules or policies referenced herein or published on the Website from time to time. Should you disagree with any element of these Terms, you must immediately cease use of the Website and its offerings.

1. Eligibility

1.1. To register an account and use the services provided by ThePokies, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. Registering indicates that you satisfy this eligibility criterion. 

1.2. ThePokies does not permit individuals located in jurisdictions where online gambling is prohibited by law to use its services. It is your obligation to make sure your use of the Website complies with your local laws. 

1.3. Employees, directors, affiliates, and agents of ThePokies, together with their immediate family members, are not allowed to register accounts or take part in any games.

2. Your Account

2.1. Account Registration: You must register a personal account to play for real money on the Website. During the registration procedure, you undertake to submit correct, complete, and truthful information, including your full name, date of birth, address, email, and phone number. 2.2. Identity Verification (KYC): ThePokies is dedicated to preventing fraud and money laundering. We thereby reserve the right to verify your identity, age, and address (“KYC”—Know Your Customer). This could involve asking for copies of identification documents (e.g., passport, driver’s license), proof of address (e.g., utility bill), and proof of payment method. Ignoring asked paperwork in a timely manner could cause account suspension, limitation, or termination, as well as forfeiture of any earnings. 

2.3. Account Security: Maintaining the privacy of your account username and password is entirely on you. You shouldn’t let anyone else access your account data. ThePokies shall not be liable for any loss or harm resulting from your neglect to maintain account security. 

2.4. Single Account: You are allowed to register and run just one account with ThePokies. Any effort at opening several accounts could cause all of the accounts to be terminated, all funds to be forfeited, and the Website to be excluded. 

2.5. Account Closure: Call our customer care line to close your account at any moment. Should you violate these Terms, if we believe fraudulent or unlawful behaviour, or for any other valid cause, ThePokies reserves the right to close or suspend your account at its sole discretion without prior notice. 

2.6. Inactive Accounts: Should your account stay inactive—that is, without logins or transactions—for a continuous 12-month period, it will be deemed to be an “inactive account.” Subject to relevant legislation, we reserve the right to charge an administrative fee or ultimately cancel such accounts and forfeit any remaining amount.

3. Deposits and Withdrawals

3.1. Deposits: Using the payment options on the Website, you can fund your account. You certify that the money and the payment method applied are rightfully yours. As specifically advised by ThePokies, all deposits must be made in Australian Dollars (AUD) or another currency. 

3.2. Withdrawals: Withdrawals are handled internally using our policies and are subject to validation checks. Where at all possible, you should only withdraw money using the same payment method used for a deposit. On the Website, minimum and maximum withdrawal limitations are stated. 

3.3. Wagering Requirements: Funds placed for play can be subject to wagering rules prior to their withdrawal. Either on the Website or in promotional terms and conditions, these criteria will be precisely expressed. 

3.4. Fees: As the Website makes quite clear, ThePokies may charge fees for specific deposits or withdrawals. Transactions may also be charged fees by your bank or payment processor. 

3.5. Anti-Money Laundering (AML): ThePokies runs under tight AML rules. Every transaction is under observation for suspected activities. Should we believe money laundering or terrorist funding, we reserve the right to withhold funds and notify pertinent authorities of suspected transactions.

4. Gaming Rules and Payouts

4.1. Game Rules: Every game available on ThePokies has a unique set of particular rules. Playing a game means you accept its rules. Every game has these rules. 

4.2. Fair Play: ThePokies guarantees fairness and randomness of game results by means of verified Random Number Generators (RNGs). 

4.3. Malfunction: All bets and winnings for the impacted game round shall be void should a game malfunction. 

4.4. Errors: Should an error or omission arise on our side—such as pricing mistakes or erroneous payouts—we reserve the right to fix the issue, nullify any impacted bets, or call off any earnings.

5. Bonuses and Promotions

5.1. ThePokies could run different bonuses and specials. Specific terms and conditions surround all incentives, including game limits, expiry dates, and wagering requirements. Before taking any bonus, you have to study and grasp these terms. 

5.2. Bonus abuse—including creating multiple accounts to claim bonuses, syndicate play, or utilizing techniques meant only to exploit bonus terms—will result in the forfeiture of bonuses and any related wins and could cause account termination.

6. Responsible Gambling

6.1. ThePokies is dedicated to encouraging sensible gaming. We offer tools and materials to assist with your management of your gaming, including: * Deposit Limits: Set daily, weekly, or monthly limitations on your deposits. * Loss Limits: Set restrictions on your net losses across a given period. * Session Limits: Set the length of your playing sessions. * Self-Exclusion: Either temporarily or permanently forbid your using the Website. 

6.2. You may access these tools by calling customer service or from your account settings. If you feel your gambling is starting to cause problems, we highly advise you to use these resources. 

6.3. For more guidance and support, we advise looking at Australian independent gambling support groups including the National Debt Helpline (ndh.org.au) or Gambling Help Online (gamblinghelponline.org.au).

7. Prohibited Activities

7.1. You must not use the Website for any unlawful or fraudulent activity, including but not limited to: * Money laundering * Fraud or deception * Collusion or syndicate play * Use of bots, automated programs, or other third-party software * Exploiting bugs, glitches, or errors in the software * Harassing or abusive behaviour towards other players or staff * Posting obscene or offensive content * Attempting to interfere with the operation of the Website.

7.2. Any participation in forbidden actions will immediately result in account deletion, fund forfeiture, and may lead to legal action.

8. Intellectual Property

8.1. All of the content on the Website, including text, pictures, logos, photos, software, and game creations, is protected by intellectual property laws, either directly from ThePokies or its licensors. 

8.2. Without our express written permission, you may not reproduce, distribute, alter, or make derivative works from any material on the Website.

9. Limitation of Liability

9.1. ThePokies offers its services and Website “as is” and “as available” basis. We do not guarantee that the Website will be error-free, virus-free, or free from other dangerous elements or in a constant running state. 

9.2. Even if we have been advised of the possibility of such damages, ThePokies shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of or inability to use the Website. 

9.3. Regardless of the method of action, our maximum liability to you for any cause whatsoever shall always be limited to the amount you have deposited into your account in the previous six (6) months, or AUD$1,000, whichever is less.

10. Indemnification

10.1. You agree to indemnify, defend, and hold harmless ThePokies, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, expenses, and reasonable legal fees arising out of or in any way connected with: * Your access to or use of the Website; * Your breach of these Terms; * Your violation of any applicable law or the rights of a third party.

11. Governing Law and Dispute Resolution

11.1. These Terms and Conditions shall be governed by and interpreted in line with the laws of Australian State/Territory where company is licensed/regulated, without respect to its conflict of law considerations. 

11.2. Any conflict, dispute, or claim resulting from or related to these Terms or your use of the Website will first be tried to be settled peacefully by honest, good faith negotiations. 

11.3. Should a reasonable term be insufficient for a decision, the matter will be forwarded to the sole jurisdiction of the courts of Australian State/Territory.

12. Miscellaneous

12.1. Severability: Should a court of competent jurisdiction find any term of these Terms to be unlawful, illegal, or unenforceable, that provision will be deleted from these Terms and the remaining provisions will retain full force and effect. 

12.2. Entire Agreement: Whether written or spoken, these Terms represent the whole agreement between you and ThePokies on your use of the Website, therefore superseding all previous agreements and understandings. 

12.3. Amendments: ThePokies maintains the right to change these Terms whenever it so suits. Any major changes will be reported to you via the revised Terms on the Website. Your agreement of the amended Terms is evident by your ongoing use of the Website following such modifications. Reviewing these Terms on a frequent basis falls on you. 

12.4. Assignment: Under these Terms, you may not assign or transfer your rights or duties without our prior written permission. Under these terms, ThePokies may assign or transfer its rights and responsibilities without regard to limitations. 

12.5. Force Majeure: ThePokies will not be liable for any failure or delay in performance resulting from circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, or strikes.

13. Contact Us

If you have any questions regarding these Terms & Conditions, kindly get in touch with our customer service department using:

Live Chat: Accessible on the Website.