Privacy Policy

Welcome to ThePokies. We’re committed to safeguarding your privacy and handling your personal data responsibly, in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, services, and communicate with us.

By accessing or using ThePokies’ website and services, you agree to the terms of this Privacy Policy. If you don’t agree with any part of this policy, please don’t use our website or services.

1. Our Identity

ThePokies is an online casino operated from Australia. We’re dedicated to providing a fun and secure gaming experience while upholding the highest standards of privacy and data protection.

2. Collecting Personal Information

We only collect personal data that’s legitimately necessary to run our business, manage our relationship with you, and deliver our services. Here are the types of personal data we may collect:

• Identity Information: This includes your name, date of birth, gender, and other identifying details required for account verification and compliance with “Know Your Customer” (KYC) and anti-money laundering (AML) regulations.
• Contact Details: Your email address, postal address, and telephone number.
• Financial Information: Payment card information (securely processed by third-party payment processors), bank account details for withdrawals, and transaction history. Please note that we do not store full payment card numbers on our servers.
• Gaming Activity Information: Your betting patterns, game preferences, wins, losses, and other actions on our platform.
• Technical Details: Your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Correspondence: Records of your communications with us, such as live chat transcripts, emails, and telephone calls.
• Marketing Preferences: Your preferences for receiving marketing from us and our third parties, and your communication preferences.
• Publicly Available Information: Information from public sources where relevant and permitted by law, such as for identity verification purposes.
• Information from Third Parties: We may receive information about you from third-party service providers, including identity verification services, fraud prevention agencies, and payment processors, in line with their privacy policies.

How We Gather Your Information:

We collect personal data in a few ways:

• Directly from You: When you register for an account, deposit funds, withdraw winnings, contact our customer support, participate in promotions, or provide feedback.
• Automatically: As you interact with our website, we automatically collect technical data about your equipment, Browse actions, and patterns using cookies and similar technologies. For more information, please see our Cookie Policy.
• From Third Parties: As mentioned, from payment processors, fraud protection organizations, and identity verification services.

3. Using Private Data

We use your personal data for the following purposes:

• To Supply and Oversee Our Services:
  • To create and manage your account.
  • To process your deposits and withdrawals.
  • To enable you to access our services and take part in games.
  • To answer your questions and offer customer support.
  • To personalize your gaming experience.
• For Legal and Regulatory Compliance:
  • To verify your identity and age, and to conduct checks for KYC and AML purposes.
  • To fulfill obligations related to responsible gambling.
  • To identify, prevent, and investigate unlawful, fraudulent, or unauthorized activity.
  • To abide by all relevant laws, regulations, court orders, and official requirements.
• For Business Operations:
  • To enhance our website, products, and services.
  • To perform statistical analysis, research, and data analysis.
  • To solve technical problems.
  • To track and analyze usage and trends.
• For Marketing and Communications:
  • To send you promotional offers, newsletters, and information about our services that you might find interesting, where you have consented to receive such communications.
  • To notify you of modifications to our policies, terms, or conditions.
• For Security Reasons:
  • To safeguard our website’s and our systems’ integrity and security.
  • To guard against unauthorized use, access, or disclosure of private data.

4. Personal Information Disclosure

We may share your personal information with the following parties:

• Service Providers: To third-party service providers who help us run our business and deliver our services, such as payment processors, identity verification services, IT and hosting companies, marketing firms, and customer support providers. These service providers are obligated to safeguard your data and use it only for the purposes for which we provide it to them.
• Regulatory Bodies and Law Enforcement: To gambling regulators, law enforcement agencies, courts, or other governmental authorities where mandated by law or in response to a legitimate legal request, or to protect our safety, property, or rights, or those of others.
• Fraud Prevention and AML Agencies: To companies involved in anti-money laundering and fraud prevention initiatives to safeguard our company and adhere to legal requirements.
• Affiliated Companies: To our corporate affiliates, subsidiaries, or holding companies for business and operational reasons.
• Prospective Purchasers: In the event that your information is transferred as part of the assets in a merger, acquisition, asset sale, or other business transaction. We’ll ensure the proper security and confidentiality protocols are in place.

International Disclosure:

It’s possible that some of our affiliates or third-party service providers are based overseas. When we share your personal information with overseas recipients, we take reasonable measures to ensure that the overseas recipient handles your personal information in compliance with the Australian Privacy Principles. This could involve utilizing standard contract provisions or confirming that the recipient’s privacy policies are largely comparable.

5. Data Security

We’re dedicated to preventing unauthorized access, use, disclosure, alteration, and destruction of your personal data. We employ a variety of technical and organizational security measures, such as:

• Encryption: Data transmission is encrypted using SSL (Secure Socket Layer) technology.
• Access Controls: Limiting authorized personnel’s access to personal data.
• Firewalls: Protecting our systems from unwanted external access.
• Frequent Security Audits: Regularly evaluating our security procedures.
• Data Minimization: Only collecting and keeping the personal data required to fulfill our stated objectives.

Although we make every effort to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee that your data is completely secure.

6. Data Preservation

We keep your personal data for as long as is required to achieve the goals for which it was collected, including meeting any reporting, accounting, or regulatory obligations. This includes keeping information for a period after you close your account to fulfill legal requirements (including AML and responsible gambling) and to handle disputes.

Your personal information will be securely destroyed or de-identified when it is no longer needed.

7. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you have certain rights regarding your personal information:

• Access: You are entitled to ask to see the personal data we have on file about you. Unless there is a legitimate reason why we can’t, we will grant you access.
• Correction: You have the right to ask us to update any personal data we may have about you that is out-of-date, inaccurate, or incomplete.
• Anonymity/Pseudonymity: Where it is legal and practical, you are entitled to communicate with us using an anonymous identity or a pseudonym. However, due to the nature of our offerings (such as financial transactions and account verification), it’s generally not practical to provide our services anonymously.
• Complaint: If you think we have violated the Australian Privacy Principles, you have the right to file a complaint (see Section 9).

Please use the information in Section 10 to get in touch with us in order to exercise any of these rights. Before we can complete your request, we might need you to provide identification.

8. Cookies

Our website uses cookies and similar technologies to enhance your Browse experience, track site traffic, and run marketing campaigns. For comprehensive details on how we use cookies, please see our separate Cookie Policy.

9. How to File a Grievance

If you have any concerns about how we have handled your personal information, please contact us in the first instance using the contact details below. We take all complaints seriously and will investigate your issue promptly.

We’ll make an effort to address your grievance personally. If you’re not satisfied with our response, you can take your complaint to the Office of the Australian Information Commissioner (OAIC).

10. Get in Touch

If you would like to exercise your privacy rights or if you have any issues concerning our Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Email: [email protected]

11. Modifications to This Privacy Statement

This Privacy Policy may be updated periodically to reflect modifications to our procedures, technology, regulatory requirements, or services. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay up to date on how we are safeguarding your information. Your continued use of our website and services after any changes have been made indicates your acceptance of the updated Privacy Policy.